Quality & Development Manager |Fulltime| Anantara The Marker Dublin Hotel

Minor Hotels is a hotel owner, operator, and investor with a portfolio of more than 78,000 rooms in more than 530 hotels, resorts and hotel suites under the Anantara, Tivoli, AVANI, Elewana, Oaks, NH, NH Collection, nhow brands. Today, Minor Hotels' hotel and wellness portfolio spans 55 countries worldwide.

Anantara, a luxury hospitality brand for modern travelers, connects guests to genuine places, people and stories through personal experiences and provides heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Anantara The Marker Dublin Hotel is looking for a results-oriented Quality & Development Manager to join its Operational Excellence Department.

As the Quality & development manager, you will design and oversee onboarding programs and training initiatives to ensure every team member embodies the Anantara brand. Based on hotel operation’s data, you will identify gaps and drive improvement opportunities with regards to quality, brand standards and operational service in the hotel. You will actively collaborate and empower team leaders to foster a culture of learning, growth and exceptional service delivery.

Anantara The Marker Dublin Hotel is a Leading Hotel of the World, and it is imperative that the candidate can deliver a high level of service in a confident and professional manner.

Key responsibilities:

Quality Assurance/Operational Excellence

• Support Operational Excellence (OE) initiatives with a focus on medium- and long-term improvement.
• Measure and report on compliance with brand standards.
• Analyze guest data to identify trends and gaps in service delivery.
• Provide actionable insights to enhance guest satisfaction & drive improvements in KPIs related to guest experience.
• Collaborate with department heads to improve Quality results based on LQA, ReviewPro, guest feedback.
• Develop on-property Operational Excellence Champions and ensure that best practices are shared between Anantara Hotels.
• Report Quality data in morning briefings.
• Lead biweekly Operational Excellence meetings with the head of departments and the general manager.

Learning Management of Quality, Brand & Operational Service Content

• Identify training needs with HR and hotel’s general manager; create a comprehensive annual training plan and budget with them.
• Collaborate with department leaders to develop training plans for their respective teams.
• Manage monthly learning/training calendar.
• Ensure that department heads complete and communicate departmental training plans to their teams.
• Track and coordinate all ongoing hotel training activities.
• Deliver hotel-wide training sessions for all team members and develop specific learning initiatives using various methods to meet the hotel’s learning needs (e.g., online/hybrid/facilitated training)
• Support hotel leaders in planning team development and completing individual development plans.
• Administer the property’s learning platform and provide on-site support to team members to ensure its effective use.
• Conduct learning audits and implement actions to close any gaps.
• Align training initiatives with key business goals.

Building a Learning Culture

• Lead onboarding/induction for all new team members.
• Train and mentor departmental trainers, ensuring effective training delivery.
• Incorporate Anantara’s brand philosophy, values, and standards in all learning activities.
• Foster culture of continuous improvement and development.