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Account Manager (m/f/d) Belgium & Switzerland - Full-time - Minor Hotels
Minor Hotels is an international hotel chain with more than 540 hotels in 56 countries. The group includes 8 brands: Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and Tivoli Hotels & Resorts.
What do we offer?
In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:
- People University: excellent training & (international) development opportunities.
- Meal vouchers
- Welcome at work progra: feel like a guest and enjoy a free night in your hotel
- Staff Party once a year together where you can meet all your Minor Hotels colleagues from Belgium
- Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
- Explore the Minor Hotels brands and enjoy our hotels world-wide with our special employee rate.
- Invite your friends and family for city trips in all our hotels worldwide and receive 30% discount on our restaurants and bars! They can also book their next city trip with your Friends & Family code.
- Enjoy specials discounts on a variety of (web) shops and leisure activities on our employee benefits portal.
Who are you?
We are looking for an experienced candidate in the hotel industry with a strong network and in-depth understanding of the corporate & mice segments.
You should possess strong commercial, communication and analytical skills which are needed to make smart business decisions in the execution of the commercial plan.
You have a commercial and “business hunger” attitude and are able to persuade our clients to choose Minor Hotels. You find it important to work on a high service level, advise our clients, and provide them with a professional tailor-made proposal. You are an ambassador of Minor Hotels.
Required profile – Main competences & skills
- Minimum of 3 years field sales experience in the hotel industry
- Knowledge of hotel/tourism market
- Experienced with Lanyon, Hotelligence / Agency 360 is a plus
- Understand of GDS, TMC’s and other distribution channels
- Large active MICE/Corporate network in Belgium (and abroad)
- Native French speaker, fluent in English, knowledge of Flemish/Dutch is a plus.
- Understanding of Microsoft Office applications
- In the possession of a driver’s license
- Analytical and proactive approach
- Action oriented & pro-active business approach
- Results driven (always searching for creative & new opportunities)
- High level of negotiation skills
- Networker
- Articulate and clear & effective communication skills
- Polished presentations skills
- Self-motivated & self-disciplined
- Priority-setting, time-management and organizing abilities.
- Flexible and independent working approach
- Ability to travel as and when business needs demand.
Main Responsibilities
- You will manage a portfolio of business clients based in Belgium & (French speaking) Switzerland.
- Maximize revenue & profit opportunities through sales activities from the assigned accounts & hunting for new potential accounts - individually and as a teamwork.
- Account development: follow-up on client’s “stay & spend” productions and take necessary actions to maintain / improve level of production - develop strategic account plans and plan active roll out.
- You will sell & promote the 8 brands of Minor Hotels to clients based in your region.
- Handle RFP’s according to NH guidelines
- Grow & strengthen relationships with your clients (B-2-B) to become their consultant.
- Maintain good working relationship with hotels in BU and particularly in assigned geographical working area.
- Keep in close contact and liaise with other departments to develop accounts such as: Sales counter partners (based abroad), Global Sales, Group Sales Booking Offices, Revenue Managers and Marketing Dep.
- Responsible for maintaining a high-quality CRM-system for existing accounts and prospects.
- Attend fairs & various events to represent Minor hotels portfolio.
Are you the one we are looking for? Apply now!
Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.