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Guest Relations Employee | Fulltime | Tivoli Doelen Amsterdam
Tivoli Doelen Amsterdam hotel is one of Amsterdam's oldest and finest five-star hotels. This beautiful building dates back to the 17th century and is located on the banks of the Amstel River, in the historic heart of Amsterdam. It won't surprise you that over three centuries, it has hosted royal and legendary guests, from Queen Victoria to the Beatles. Rembrandt's 'Night Watch' was painted to display within its walls. Our hotel is monumental and offers a classic contemporary look. The tram and metro stop Rokin is around the corner, as is Rembrandtplein. We work in a small team and know each other well. We have a lot of personal contact with our guests and because of our small size we help each other in all departments to achieve that 'extraordinary' guest experience.
"I am proud to be part of the 140-year history of Tivoli Doelen Amsterdam" – John, Receptionist
What’s in it for you?
- Free online & offline training organized by our own University.
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
- Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
- Team building events, trips and holiday parties.
- The opportunity to grow within our company worldwide.
- Salary based on your experiences starting from Horeca CLA scale 4.
What’s in it for us?
- Your goal is to give every guest a “Timeless” experience;
- You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;
- You get energized by interacting with colleagues and guests from different cultures, you have an open attitude, you are spontaneous and you have an eye for detail;
- You have a perfect command of the Dutch and English language and you have at least 1 year of experience in a similar role in a hotel;
- You are used to working on a project basis, and you are able to surprise guests in any possible way.
What are you going to do?
You ensure that the first contact with guests is made before their stay, you maintain this contact during the stay and even take care of the last contact after the stay. You recognize bottlenecks in the field of service (hotel-wide), you analyze these and you actively contribute to improving the service level. You do all this with your natural enthusiasm and charisma.
In addition, you are the point of contact in the event of complaints and you are responsible for all correspondence on online review websites. Moreover, you ensure that the Minor Hotels Europe & Americas Quality Standards are complied with throughout the hotel.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.