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Guest Relations Manager | Fulltime | NH City Centre Amsterdam
Our hotel is centrally located in Amsterdam and is the perfect place for a visit to Amsterdam. The historical building of our hotel used to be the head office of the clothing company Gerzon. Some of the original details are still visible within the hotel. Due to the location, our hotel is a very dynamic place, there is always something to do, and no day is the same.
We have a diverse and multi-cultural team and most of our team members have been working for a long time in our hotel already, mainly due to the positive and friendly vibe in our team. We welcome everyone with open arms and offer plenty of possibilities to grow in our hotel and company.
"NH City Centre gave me loads of opportunities" – Joseph, Public Area Attendant
What will we offer you?
- Free online & offline training organized by our own University.
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
- Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
- Team building events, trips and holiday parties.
- The opportunity to grow within our company worldwide.
- Salary based on your experiences starting from Horeca CLA scale 6.
What’s in it for us?
- Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
- You get energized by interacting with colleagues and guests from different cultures, you have an open attitude, you are spontaneous and you have an eye for detail;
- You have a perfect command of the Dutch and English language;
- You are used to working on a project basis, and you have experience in managing a team.
What are you going to do?
As Guest Relations Manager you are the right person to go the extra mile for our guests. In this position, providing an excellent service experience for every guest is central, whereby personal contact with hotel guests is essential. You will work closely with all departments in the hotel. Moreover, you develop an extensive program for VIP guests, where you have a natural "drive" to surprise guests. You are also responsible for checking and complying with the Quality Standards set within Minor Hotels. You are responsible for resolving complaints, responding to all questions and requests that guests have and you respond to all online reviews that guests post about the hotel.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.